The event organiser, Leading in Nature, has the legal responsibility to tell ticket buyers and event attendees how their personal information will be collected and used. You can find their Privacy Policy below or contact them to request it.

Privacy Policy

Introduction

Your privacy is important to us, and we're committed to protecting your personal information. This policy explains how we collect, use, and keep your data safe. We want you to feel confident that your information is in good hands.

For the purposes of data protection law, including the General Data Protection Regulation (GDPR) and the Data Protection Act 2018, we are the 'Data Controller'. This means we're responsible for deciding how your data is used and for looking after it.

This policy tells you why we collect personal information and how we use it. It also explains the legal basis for this and what rights you have to control your information.

We may update this policy from time to time. If we make any significant changes, we'll let you know by posting a notice on our website or contacting you directly. Please check our website occasionally to stay informed. This policy was last updated on 1 May 2025.

If you have any questions about this policy or how we handle your personal information, please contact us at hello@leadinginnature.co.uk. We're always happy to help!

Leading in Nature is the trading name of Dilyn Natur Guided by Nature CIC.

Personal Data We Collect

To help you understand what information we collect and why, here's a handy table:

Reason you provide data	Data that we collect
When you ask us a question about our events, services, or any other matter	First name Last name What event(s) you are interested in Email address Phone number How you heard about us
When you book and pay for an event or service	Billing information Name and contact information for nominated ‘next of kin’ contact person
To notify us of medical conditions, injuries, allergies or phobias that may affect your ability to attend or fully participate in our events	We need to understand whether you have medical conditions that may impact you while you are attending our events. Some events take place in remote, outdoor environments and our staff need to know what to do in the event that you require assistance or are taken ill. We will ask you about these when you register for an event or buy a service from us. This includes phobias, chronic health conditions (e.g. heart conditions, diabetes, vertigo, Reynaud’s, or asthma), mobility issues, and injuries that limit your ability to participate (e.g. wrist, leg, or foot injury).
To let us know about any assistance needs you may have	We need to understand whether you have any additional needs or assistance needs, regardless of the condition from which they arise.

If you are a job applicant, the information you are asked to provide is as set out in the application and necessary for the purposes of our considering the application.

Data We Automatically Collect

When you visit our event ticket shop, we, or third parties on our behalf, automatically collect and store information about your device and your activities. This information could include (a) your computer or other device's unique ID number; (b) technical information about your device such as type of device, web browser or operating system; (c) your preferences and settings such as time zone and language; and (d) statistical data about your browsing actions and patterns. We collect this information using cookies in accordance with the Cookie section of this policy and we use the information we collect on an anonymous basis to improve our event ticket shop, our events and the products and services we provide, and for analytical and research purposes.

We also allow advertisers and advertising networks to collect information about your computer or mobile device, activities, and geographic location to enable them to display targeted ads to you and provide us with anonymous information about our users’ behaviour. Again, this takes place through the use of cookies in accordance with the Cookie section of this policy.

How We Collect Information

We may collect information from you whenever you contact us or have any involvement with us, for example when you:

Visit our website
Enquire about our courses or services
Download a course prospectus
Sign up to receive news about our courses
Attend a meeting with us and provide us with information
Participate in our courses and events
Contact us in any way including online, email, phone, SMS, social media or post

Where We Collect Information From

We collect information:

When you give it to us directly: you may provide your details when you ask us for information, apply for a course, attend our events, or contact us for any other reason.
When you have given other organisations permission to share it: your information may be provided to us by other organisations if you have given them your permission. This might be your employer, or a training management outsourcing company commissioned by your employer. The information we receive from such organisations depends on your contract with them.
When you use our website: information about you is recorded and stored when you use our website. See the information about the use of cookies under that heading below.

How We Use Your Information

We will use your personal information in a number of ways which reflect the legal basis applying to processing of your data. These may include:

Providing you with the information or services you have asked for
Sending you communications, with your consent, that may be of interest, including marketing information about our services and activities
Processing event registrations
Carrying out our obligations under any contract between us, e.g. providing you with a course, event, or other service
Seeking your views on our services or activities, so that we can make improvements
Maintaining our organisational records and ensuring that we know how you prefer to be contacted
Processing job applications

Marketing Communications

We'd love to keep you updated on our events, news, and special offers. If you'd like to hear from us, we'll send you communications, which may include newsletters, blog posts, surveys and information about new events. We keep a record of your consent.

You can choose to no longer receive marketing communications by contacting us at hello@leadinginnature.co.uk or clicking unsubscribe from a marketing email. If you do unsubscribe to marketing communications, it may take up to 5 business days for your new preferences to take effect. We will therefore retain your personal data in our records for marketing purposes until you notify us that you no longer wish to receive marketing emails from us.

Our Legal Basis for Processing Your Information

We use your information in the ways described above, and here's why it's lawful::

On the basis of consent

When you request information or a service, we assume you consent to us using your information to provide it. We will ask if you want to receive marketing or research communications. You can withdraw your consent at any time by emailing us at hello@leadinginnature.co.uk. This won't affect the lawfulness of any processing before you withdrew consent.

On the basis of legitimate interest

We may use your information when it's necessary for our legitimate interests in providing you with information or services you've requested.

For example, if you request event information but don't want marketing, we may send a reminder about the event. We'll stop contacting you about the event after it starts.
For example, if a third party (like an employer) asks us to confirm your CPD course completion, we have a legitimate interest in providing that verification.

On the basis of contractual obligation

We need to use your information to fulfil our contract with you (e.g., to provide an event or service), to take steps you request before entering into a contract (e.g., to process your event registration and payment), and to respond to any questions, comments or complaints you have in relation to the event, service or other purchases you make from us.

For legal reasons

We may also use your data for our legitimate interests, such as customer service, enforcing agreements, legal obligations, audits, and policy updates.

Who Do We Share Your Data With?

We may share your information with service providers, subcontractors, and agents who perform functions on our behalf, such as event leaders, payment providers, ticketing providers, email providers, IT support, accountants, auditors, and lawyers.

We may also disclose your data if required by law, such as for anti-money laundering or to protect someone else's rights, property, or safety.

If we are involved in a merger, sale, or restructuring, we may share your data with the other company.

Otherwise, we will not share your information with other organizations without your consent.

Where We Hold and Process Your Personal Data

Your data may be stored or transferred outside the UK and the European Union (EU), for example, if our email server or service providers are located outside the UK/EU. We will only transfer your data to organizations with adequate safeguards in place.

How We Keep Your Information Safe

We take the security of your data very seriously and have measures in place to protect it.

If you participate in an event or course with us, you may need to disclose sensitive personal information to us, e.g. medical records. To prevent the complexity inherent in a two-tier system, e.g. where some data is held on separate servers, we therefore operate to a high standard of security across the board. The measures we take include:

Keeping data safe during transfer: We use encryption (like HTTPS, Transport Layer Security, and Secure FTP) to protect data when you send it to us (e.g., via email or forms) and when we share it with third parties. Payment transactions are encrypted with SSL technology.

Keeping data safe when stored: Your data is stored in secure cloud environments, on servers, and in password-protected computers. Our contracts with cloud providers require them to manage your data according to GDPR. We carefully vet all our vendors.

Strong password rules: We use strong passwords and a password management system. We also require students to use strong, unique, unchangeable passwords.

Security reviews: We regularly review our technology and vendors to ensure they have the latest security measures. We replace vendors who don't meet our standards. We also perform penetration testing on our online learning environment servers.

Regular updates: We keep our IT systems up to date to address the latest security threats. This includes updates to our online learning environment, servers, operating systems, and software. Many updates are automated through our cloud providers.

Only authorized personnel have access to your information, and they are trained to handle it appropriately.

While we take these precautions, no system is completely secure. We will notify you if there is a security breach.

Data transmission over the internet cannot be guaranteed to be completely secure. We strive to protect your information, but we cannot guarantee the security of information you provide online, and you do so at your own risk. This is especially true for email: even if we encrypt our emails, your email provider may not support encryption.

If you have a password, you are responsible for keeping it confidential.

How Long We Keep Your Information For

We aim to retain your data for as short a period as possible, while allowing us to meet our legal obligations. You can read the full detail in our Data Protection Policy.

Keeping Your Information Up-to-date

Please let us know if your contact details change. You can do so by contacting us hello@leadinginnature.co.uk.

Use of aggregated Data

We may use anonymized, aggregated data for research purposes. For example, we may monitor website traffic to improve our services and provide aggregated statistics to third parties. This data does not personally identify you.

Cookies

A cookie is a small text file containing a unique identification number that is transferred (through your browser) from a website to the hard drive of your computer. The cookie identifies your browser but will not let a website know your name and/or address. These files are then used by websites to identify when users revisit that website.

Our event ticket shop uses cookies so that we can recognise you when you return and personalise your settings and preferences. Most browsers are initially set up to accept cookies. You can change your browser settings either to notify you when you have received a cookie, or to refuse to accept cookies. Please note that our event ticket shop may not operate efficiently if you refuse to accept cookies.

We also use Google Analytics to monitor how the event ticket shop is used. Google Analytics collects information anonymously and generates reports detailing information such as the number of visits to the event ticket shop, where visitors generally came from, how long they stayed on the event ticket shop, and which pages they visited. Google Analytics places several persistent cookies on your computer's hard drive. If you do not agree to this you can disable persistent cookies in your browser. This will prevent Google Analytics from logging your visits.

Opting Out of Cookies

If you do not wish to receive cookies from us or any other website, you should be able to turn cookies off on your web browser. Please follow your browser provider’s instruction in order to do so. Unfortunately, we cannot accept liability for any malfunctioning of your PC or its installed web browser as a result of any attempt to turn off cookies, nor for any resulting malfunction of our websites.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit aboutcookies.org or allaboutcookies.org.

Your Rights

You can request a copy of your personal data, ask us to correct any errors, or ask us to delete your data. To exercise these rights, or any other rights you may have under applicable laws, please contact us at hello@leadinginnature.co.uk.

We may charge a fee if your request is clearly unfounded or excessive.

If you have any complaints about this policy or how we process your data, you can contact the UK Information Commissioner's Office (ICO) at www.ico.org.uk.

Our event ticket shop may link to other websites. We are not responsible for the privacy practices of those sites, so please review their privacy policies.

Research With Our Customers

We always aim to improve the services we offer. This means we occasionally contact our customers for research purposes. Participation in research is voluntary, and you are under no obligation to reply to any research request that you might receive from us. Should you choose to do so, we will treat the information you provide with the same high standard of care as all of our other customer information.

Changes to This Policy

This Policy may be changed from time to time. If we make any significant changes, we will advertise this on our website or contact you directly with the information. We recommend that you read this Privacy Policy each time you consider giving your personal information to us.

By continuing to use our event ticket shop after changes take effect, you accept the updated policy

General

If any part of this policy is found to be invalid or unenforceable by a court, the rest of the policy will still apply. This policy is governed by the laws of England and Wales, and any disputes will be resolved in the Welsh courts.